Different…or the same?

July 10th, 2011

What do The Houses of Parliament, a University, a Formula 1 racing team and a local council have in common?

You’re likely to be scratching your head unless you’re one of the growing number of Sales Engine customers who have asked us to work on bids for these establishments over the last couple of weeks.  As a result, life is never dull here at Sales Engine!

Houses of Parliament and F1

Despite the wide array of bids we’re now involved in, there are some common traits (and pitfalls!) we like to keep an eye out for.

This is where our experience and processes kick in and ensure that when we provide support, it’s as efficient, focussed and (relatively) stress-free for our customers as possible.

The importance of efficient bidding shouldn’t be overlooked – if the end-to-end process is so inefficient that the cost of response outweighs the benefit of winning, you may want to think again!

But it’s far from a “one size fits all” process – every bid is unique and needs to be treated as such.

One constantly changing factor is the understanding of the final prospect’s business.  Take our recent examples – a Formula 1 team operates very differently to a University.  As a result, their demands are very different even if they’ve asked for the same services in their ITT.

We’re amazed at how often customers will blindly reach for the “standard response to ITT for XYZ service” and not give due consideration to the vagaries of their prospect’s business.  As a result, our role is often part-consultant, part-policeman!

In summary, the secret to successful and efficient bidding is getting the balance right.  It’s all about working smartly by pulling on your own experiences and efficiencies (or, even better, ours!) but never forgetting that each submission needs to be carefully and thoughtfully tailored to the specific needs of your prospect.

If in doubt, give us a call or drop us a line…

Welcome to the ever expanding team…Mr Robert Bailey

January 23rd, 2011

Things move fast here at Sales Engine.  As the weeks fly by, we’re ever more excited by new bid support projects, new opportunities flying into our in-trays (both physical and virtual) and fast growing list of happy and successful customers.

Exciting times indeed…

Rob BaileyHowever this pace of growth demands that we continue to bring tip top quality people into the team to support prospects and customers alike.   And by jingo, we’ve just landed ourselves a good one in the shape of Rob Bailey.

We’ve known Rob for too many years to mention – during this time, he’s gained a encyclopaedic knowledge of high end B2B sales processes through years of experience running (and winning!) large bids to both the private and public sector.

Just the sort of chap we want on the team.

We have no doubt his mix of experience and knowledge of the increasingly complex world of bids and bid management will ensure Rob quickly becomes as invaluable to our customers as the rest of the Sales Engine team.

In short, we’re delighted to have him on the team…  Welcome on board, Rob!

Bid timescales: focus the mind…or chewing the nails…?

January 16th, 2011

Whenever we talk to people who are putting bids together (which, as you can imagine is quite a lot) we do quite often end up discussing the most appropriate timescales for putting a bid together! To a man most of our customers agree that a reasonably long period of time is required to get the absolute best work done and a top notch bid put together…but there is the odd dissenter.

And that voice of dissent on initial hearing is pretty out there!  Here’s what they said “as short a time as is possible to get the work physically done”.

To some that brings on the cold sweats as the thoughts of shredded nerves and desperate last minute changes come to mind. But after an initial surprise, we began to think about this approach and could not only see the reasoning but also think back to our own experiences and see where it have been beneficial.

Clock - half size & compressedIt wasn’t that long ago that we got pulled in to help pull a bid together in only 4 days. The contract value was in excess of £1 million so pretty significant for the client…but the timescales were very tight.

Normally I’d say that these sorts of timescales were unreasonable and the end result wouldn’t be up to the standard required when pitching for this sort of size business.

But the results were excellent.

The reasons behind this may have been that this short (some may say unrealistic!) timeframe bought a laser focus to the work being done. The bid team (a combination of people from the customer and Sales Engine) worked quickly and efficiently.  Whenever we asked for information, we got it back in double quick time.  A joy.

The ability to focus on the important things is a very good one when dealing with bids, and whilst I’m not advocating leaving all your bids until 4 days before their due (!), what I am saying is not to be afraid of a short timescale and try and harness to focus they can bring.

Oh, any by the way, our customer won the bid…

Can’t we just have a few hugs & a motivational song…?

September 30th, 2010

Quick question – how good (and by good, I mean effective) are you sales team meetings?  Truth is most people don’t view these meetings as an opportunity but more as a necessary evil.

The problem lies typically with the way in which these meetings are run, not in the fact that you’re having the meeting. So to aid and abet you people out there – we’ve put together the top 5 tips for effective sales team meetings.

1.  Consistent and time bound

  • Make sure you have these meetings at regular intervals. They’re no use as ad hoc get togethers – they’ll become more nuisance than of real value.
  • It can prove difficult getting a group of sales people together for a short period of time, particularly with time and target pressures so try to book it into a time that will have least impact.
  • Some of the best ones we’ve come across have been first thing (and we mean first thing – 7am) in the morning.
  • Together with this make them a specific length – and always keep to that time. We know it’s difficult but it’s also important – if the meeting overruns because Derek always goes off on one, it will quickly become a point of derision and of no use.ABC

2.  Idea generation

  • These meetings can be a hot bed of ideas and it’s not often you get as many people with the same goals in the same room.  As such, its important to make the most out of that time!
  • Give people the opportunity to voice their ideas.
  • But just as importantly as giving people the time, is to also stop them when it’s right.
  • If you have ideas that need more time or more discussion then set someone to follow up and come back at the next meeting to take the idea further along.
  • Use these meetings as breeding grounds but then move on.

3.  This is not the numbers game!

  • No-one wants to listen to you, or anyone else in the room drone on about their numbers.
  • Even if they’re really good or really bad, it takes up too much time and has no real benefit.
  • Headline numbers for the team – no more detail than that in this forum.

4.  Direction, annotation & actions

  • The meeting must have a clear cut purpose and agenda that everyone understands and buys into.
  • From that position, you can pass the responsibility out for someone to chair and someone to minute the meeting.
  • Both roles are vital and it doesn’t need to be the big cheese leading – if fact it’s better to move this about. The notes are equally as important – if there are action points they must be known and specific and then followed through.

5.  Positivity wins out

  • The meeting has to be positive!
  • This isn’t an opportunity for people to complain about any old thing or for the leader to tear a strip of the team.
  • Healthy discussion is just that – but make sure it has the purpose of taking you forward else it will just leave everyone on a downer.
  • Make sure particularly that the end is a positive one.
  • A motivational quote or Churchillian speech might be a bit cheesy but you know your team – think what would work for them and use that to send everyone out of their with a spring in their step.

So you have a choice – run the sales meeting for the sake of it (a waste of time and effort, we’d suggest) or view it as a way to galvanise a team and drive better results.

Which meeting would you rather be running..?

The team expands…introducing Tim Misson

September 27th, 2010

OK – we’ll admit it…  Sales Engine is a great place to be at the moment.

The office is buzzing with new projects, existing clients are in touch regarding additional work and we’ve just upgraded our coffee machine.  Like we say, a very nice place to be.

In light of this ever increasing flow of work (and the improved caffeine provisions), we felt it would seem churlish not to share it with others…so we have.  Enter stage right our newest consultant, Tim Misson.

Tim MWe’ve known Tim for quite some time.  We’ve worked with him on a few projects over the years and he’s always struck us as a “Sales Engine kinda guy”.

By that we mean commercially experienced, brimming with ideas and enthusiasm and willing to work his backside off for our clients and the rest of the team.  What more could we ask for?

As anticipated, Tim has hit the ground running with a number of brand new sales collateral development projects already on the go.  In addition, he’ll be supporting the Bid Support team by lending a hand as we gear up for our busiest quarter to date.

Oh, and he makes a mean cuppa too…

Another from the archive – TNT Post on the biggest referral ever…

August 30th, 2010

We count ourselves as big chums with TNT Post.

Over the last 18 months we’ve built a strong and trusted relationship with a wide range of people within the organisation, from the sales team through to HR and training.

TNT Post logo

We’ve worked with them in a number of guises – supporting them on large bids, training their sales teams and rolling out a full sales competencies review programme.

Busy times.

We have to say, to a person, they are a thoroughly decent bunch and a pleasure to work with.

In retrospect, we think the biggest accolade we’ve enjoyed (and thankfully, we’ve had a few) was a relatively simple one – a referral to another business.

Now thankfully this is a relatively common occurrence for us here at Sales Engine (most of our work is through word of mouth) however this particular referral came with a twist.

To learn more, listen on…

TNT Post – The Referral

Don’t make it bigger, or faster or better – just different

August 12th, 2010

Do you own a business card holder? I do, and about 8 years ago I thought it was brilliant.

I’d always had piles of business cards on my desk, in my drawers (the desk ones…) and in pretty much every suit pocket. And then I got a business card holder as a gift from a supplier (not a sweetener I hasten to add) and I was happy.

I was happy because I could organise my business cards and when I needed to find someone’s details it was easier to find the card. In all honesty I’d normally have given up and asked a colleague or phoned their reception, or called one of their colleagues before finally contacting them.

Blank business cards - full size

So the business card holder was a good thing.

But sooner or later the card holder got full. Initially I got another one, then I got a bigger one and then I even got an alphabetised one. This could carry on, but after a while you run out of ways to make the card holder better.

And then something comes along and changes the game.

I don’t use a business card holder anymore, although I still have several. Now all my contacts are in my Blackberry and Outlook.  These new places aren’t bigger than my business card holders – they’re different.

In most industries you can try and make things bigger, better and faster (although how many blades can you actually get on a razor blade? Soon it’s going to be dangerous…) but ultimately if you want to grab your market, you have to change it.

If you can change the game then (for a while at least) you may be able to run the game.  What’s your game-changing strategy?

Your approach to bids?  Your offering?  Your sales tools?

Give your RFP some heart

August 5th, 2010

Hands up – how many RFPs have you written or read that are really just an exercise in number crunching?

Us too.  So why are they still churned out in the same fashion time and time again?  Simple – because we think that’s what procurement teams want to read.  We’d suggest it’s time to make a change and give your RFP some heart

In essence an RFP is designed to get a response that is numbers heavy, as these very same numbers will undoubtedly form a large chunk of the information used to decide which RFP goes forward.  But by working on numbers alone, you’re missing a trick.

Think about it from both sides…

If you want to buy something (let’s use an ice-cream as a seasonal example), what do you want to know?  How much it costs and what you are getting is the basic answer.

Ice creamOnce you have that information, does it mean you’ll always opt for buying a 10p Mini Milk?

No.

You might go for a more expensive Fab, or, if you’re really pushing the boat out, a Mr Whippy Oyster.

And if you’re selling ice creams, you won’t only tell your potential customers the cost.  You’ll want them to know just how good the ice cream is, how many chocolate flakes they can have and so on.

Some people may hold onto the belief that buying by numbers is the safe option.  But if you’re buying something purely on cost, how do you know whether you’re getting the quality you need, or even for that matter the product you need?

Next time you look at an RFP, look to see where you can really make a difference and demonstrate why your product is actually worth buying.  Yes, you need numbers in there, but by adding a little heart and soul, you might just get yourself and your product noticed.

Sales – Getting to the Next Level (Part 2)

June 28th, 2010

Welcome back to the second part of our review of why some sales people simply don’t perform. Hot on the heels of our first 3 (click here to read about these heinous crimes), here’s the aptly part 2:

No. 4 – A lack of investment in their most important tool

CB023160And no, we don’t mean PowerPoint here.  While it is indeed a mighty fine tool that a lot of organisations quote as one of their best sales tools, it is not as important as the person using it.

Good sales people know they need to develop their skills to stay at the sharp end of their profession (think about how many self help books and CDs are sold at motorway services every year!).

So waiting for annual budgets to get a day’s Excel training just won’t cut it for the most dynamic a performer.  They’ll already be using every means they can to make themselves better.

No. 5 – Fuzzy Focus

The best sales people know when to act and they know how to act.

Poor sales people aren’t even necessarily lazy (although undoubtedly some are) – but they may be working away on a prospect who’s high maintenance with little return.

Learning to judge which are the best customers to spend time on – for both parties involved – is a key skill of the high performer.

No. 6 – What’s the plan, Stan?

And left for the last one is a staggeringly simple one. If you don’t have a plan you won’t have a clue. Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you are knackered. How will you know when your pipeline is running out? How do you know that you’ve got more leads than clients converting? How can you manage your time effectively if you don’t know what to do? The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.
So there you go – 6 of the most common problems that our sales people face today. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!
If you can get your sales team to stop doing most of these, you’re in for some lucrative months ahead.
CB023184And left for the last one is a staggeringly simple one – if you don’t have a plan, you won’t have a clue.  Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you’re doomed.
  • How will you know when your pipeline is running out?
  • How do you know that you’ve got more leads than clients converting?
  • How can you manage your time effectively if you don’t know what to do?

The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.

So there you go – 6 of the most common problems that we see when working with sales teams. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!

If you can get your sales team to stop doing most of these, you could well be in for some lucrative months ahead.

Sales – Getting to the Next Level (Part 1)

June 9th, 2010

Whilst we don’t like to focus on the negative at Sales Engine, we do find ourselves having a very familiar conversation with our partners and customers. This conversation tends to revolve around how best to overcome some of the common stumbling blocks that a number of their sales people face.

The last time we had this conversation it produced a real light bulb moment (at least in our head it did…) – we should share them with our blog audience…

So we have.

Over this blog and it’s cunningly titled sequel, Part 2, we’ll look at the 6 biggest hurdles to sales people succeeding. Into the 6 now (in no particular order):

No. 1 – Going your own way

Salesman lostMost people aren’t good at asking for help. For some reason human nature means we prefer to bumble along and try and muddle through the best we can. Salespeople, good and bad, do it all the time…

Truth is the best salespeople understand what they are good at, but more importantly what they are not good at. By doing so they know when to call the experts in and this only goes to strengthen how people see them.

Put simply, the sales person that fails to see when they need help will flounder.

No. 2 – Confidence turns to arrogance

Many a top sales person gets carried away with their success and starts to believe their own hype.

Never forget that there will always be hungry, keen and good people along the way and simply believing in your own importance will not keep you at the top of tree. The person who is humble in their own quality tends to maintain a high standard.

No. 3 – Opening everything…but never closing

Many salespeople spend so much time polishing everything or getting as much information lined up as they can that they actually forget to sell.

Yes – of course preparation is key but some people confuse being prepared with getting every bit of info possible for every eventuality.

It’s a difficult balancing act but those that work it well will get the right amount of information to their potential clients (give or take a bit) but will still be able to close out deals and move on to the next ones.

So that’s your first 3 for starters. Any sound familiar? Tune in next week for the second half.