Archive for the ‘Customer Stories’ Category

Another from the archive – TNT Post on the biggest referral ever…

Monday, August 30th, 2010

We count ourselves as big chums with TNT Post.

Over the last 18 months we’ve built a strong and trusted relationship with a wide range of people within the organisation, from the sales team through to HR and training.

TNT Post logo

We’ve worked with them in a number of guises – supporting them on large bids, training their sales teams and rolling out a full sales competencies review programme.

Busy times.

We have to say, to a person, they are a thoroughly decent bunch and a pleasure to work with.

In retrospect, we think the biggest accolade we’ve enjoyed (and thankfully, we’ve had a few) was a relatively simple one – a referral to another business.

Now thankfully this is a relatively common occurrence for us here at Sales Engine (most of our work is through word of mouth) however this particular referral came with a twist.

To learn more, listen on…

TNT Post – The Referral

Sales – Getting to the Next Level (Part 2)

Monday, June 28th, 2010

Welcome back to the second part of our review of why some sales people simply don’t perform. Hot on the heels of our first 3 (click here to read about these heinous crimes), here’s the aptly part 2:

No. 4 – A lack of investment in their most important tool

CB023160And no, we don’t mean PowerPoint here.  While it is indeed a mighty fine tool that a lot of organisations quote as one of their best sales tools, it is not as important as the person using it.

Good sales people know they need to develop their skills to stay at the sharp end of their profession (think about how many self help books and CDs are sold at motorway services every year!).

So waiting for annual budgets to get a day’s Excel training just won’t cut it for the most dynamic a performer.  They’ll already be using every means they can to make themselves better.

No. 5 – Fuzzy Focus

The best sales people know when to act and they know how to act.

Poor sales people aren’t even necessarily lazy (although undoubtedly some are) – but they may be working away on a prospect who’s high maintenance with little return.

Learning to judge which are the best customers to spend time on – for both parties involved – is a key skill of the high performer.

No. 6 – What’s the plan, Stan?

And left for the last one is a staggeringly simple one. If you don’t have a plan you won’t have a clue. Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you are knackered. How will you know when your pipeline is running out? How do you know that you’ve got more leads than clients converting? How can you manage your time effectively if you don’t know what to do? The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.
So there you go – 6 of the most common problems that our sales people face today. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!
If you can get your sales team to stop doing most of these, you’re in for some lucrative months ahead.
CB023184And left for the last one is a staggeringly simple one – if you don’t have a plan, you won’t have a clue.  Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you’re doomed.
  • How will you know when your pipeline is running out?
  • How do you know that you’ve got more leads than clients converting?
  • How can you manage your time effectively if you don’t know what to do?

The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.

So there you go – 6 of the most common problems that we see when working with sales teams. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!

If you can get your sales team to stop doing most of these, you could well be in for some lucrative months ahead.

So what’s it REALLY like working with Sales Engine?

Wednesday, May 26th, 2010

As regular readers of our blog, Twitter and Linkedin contributions will have picked up, we’re passionate (verging on obsessed) with the details that make large pitches, sales coaching and collateral development work for our clients.  

We admit it – we can occasionally come across as “sales anoraks”.

So what’s the reality like?

How do we translate the theory into practical benefits for our clients?

What difference do we make to their businesses and sales teams?

Well, we thought there were no better qualified people to ask than our clients.  So that’s exactly what we did, grabbing them with microphone in hand and asking them to share their experiences of working with the Sales Engine team.

First up, Andy Goddard of TNT Post…

TNT Post on Presentation Optimisation