Archive for January, 2010

Now the snow has melted…time for some action!

Monday, January 18th, 2010

The snow has finally melted, the Christmas hangover is a long distant memory and your sales team have all finally made it into the office… Finally time for some action.

So here are 3 tips to start giving your sales team a kick up the proverbial -

Time for action1. Time to review your sales collateral

Take it item by item but look at your sales presentations (are they working for you?), review your website (and see if it is attracting new business) and ponder your direct and e-marketing material (is it eye catching and a hook for prospective customers?).

2. Set up one to one meetings with your sales team

Help them focus on the pipeline they each have and understand how you can help them convert the opportunities out there.

3. Elicit 3 new customer testimonials

Ideally these should be from sectors that you have to focus on for new business in the next quarter. Once you’ve got them, ensure they are shared with your sales team to use to show customers just how good you really are.

This time of year is perfect for honing all the tools of your trade to make sure you are running at the bleeding edge of sales.

Don’t miss the opportunity.

Why won’t they listen to me..?

Tuesday, January 12th, 2010

I may have mentioned this before (so I’ll keep it brief) but it bears repeating. I hate it when people try to sell me stuff.

I recently went to purchase a Nintendo DS Lite for my son (for neutrality purposes I would like to point out that other games consoles are available, if not in such lurid colours) and was intensely irritated by a sales assistant in what shall remain an unnamed toy shop.

Turquoise DS LiteBefore going to said shop – I did a lot of research (as I like to do when purchasing anything above a tenner) – so I was pretty well set on what I (and to some extent my son) wanted. My aim was a turquoise (his choice, not mine!) DS Lite with the Mario Kart game.

I’d taken the time to look at the models available and I knew the Lite isn’t the latest version – but as my son is 6 thought this would be the best starter games console for him, and besides – he really wanted it. Full of the images of his face opening the present and the screams of excitement as he realised how great a dad I was, I entered the shop ready to spend some money.

I left the shop 15 minutes later as rich as when I entered and I’ll tell you for why. Whilst looking through the DS area I was approached by a sales assistant who I imparted my requirements to. I knew his time was up when he opened up with the phrase – “you don’t want to buy a DS Lite” and then proceeded to tell me why I wanted to actually buy a DSi in a package with 3 games I had no interest in (and 1 wasn’t suitable for a 6 year old boy!) but could then trade them in at a completely different shop for the game I did want.

Not only would I be spending in excess of £50 extra for the privilege – but I’d also have to visit a second shop!

I left telling him I needed to think about it, and hot footed to another shop you happily gave me what I asked for and gleefully took my money.

The moral of the story?

Selling is about listening.

If the assistant had actually asked why I wanted what I wanted he may have been able to help. Instead he told me what he wanted to say and lost the sale. The impact to this shop is £130 – and in the great scheme of things won’t mean they are closing down anytime soon.

But the principle works no matter how big the sale. If you don’t know what your potential customers want to buy, how are earth are you going to sell it to them?

2010 – Time to step up to the plate…

Monday, January 4th, 2010

Well, 2009 was fun wasn’t it?!

Despite the harbingers of doom predicting the end of civilisation as we know it, most of us seem to have got through 2009 relatively unscathed.  Agreed, it wasn’t easy.  And yes, it got a little worrying half way through and, of course, there were some that sadly fell by the wayside…but that’s business.

2010As we start a new decade, we suggest that now should be the time to really embrace the year ahead and seize it for what it really could be: 12 months of opportunity.

Yes it’s going to be tough and yes there could be problems along the way but we’d respectfully suggest that when the year is this young, focusing on how bad it could be is as good as giving up.

We need to take a long hard look at 2009 and the lessons that can be learned…and then apply these lessons to how we think 2010 may shape up. In true Sales Engine style, we’ve tried to save you the bother and pulled together our thoughts.

Lesson 1 – Make the most of your bid opportunities
This sounds pretty obvious (and maybe it is) but never the less, it’s extremely important. As soon as you start to treat every opportunity like it could be the only one you get, you’ll begin to deliver the sort of pitches that will really stick in people’s minds.

Audiences this year will be unforgiving so you need to show them why it was worth their while coming to see you.

Whether it’s for a small, medium or whopping deal, make your pitch memorable.

Lesson 2 – The key message is everything
Yes, we’ve mentioned this a few times in the past (!) but it just goes to show just how important it really is. In tougher times, clarity of message is more vital then ever.  It’s that simple.

Importantly, it’s not just ensuring your prospect understands your key message when you’re in front of them.  You need to ensure that they remember it after you’ve left.

Lesson 3 – Stand up and be counted
As Billy Ocean so beautifully put it:

“When the going gets tough, the tough get going”

What he failed to mention (possibly because the lyrics didn’t scan) is that an equally large number of people go into their shells when things get scary. The theory is that by holing up and just getting on with their job, people will manage to steer clear from any of the nasty stuff.

In reality this is far from the truth.

Putting your head above the parapet now and setting yourself apart as a quality pitcher and not a purveyor of tiresome bullet point slide decks could take you further than doing the same back in the “good ole days”.

The reason is that there are far less people doing it…so if you do it well, more people will remember. Getting yourself out there amongst it could demonstrate a commitment to your business that not all your colleagues or competitors have.

So in conclusion…
This year will be a challenge for a lot of companies and a lot of people. But similarly it will also be a good year for some organisations and for many people.

You could be one them – all you have to do is start now.

Every year has its heroes and 2010 will be no exception – these 3 lessons could be the start of making you one of the few.