Posts Tagged ‘Sales coaching’

Sales – Getting to the Next Level (Part 2)

Monday, June 28th, 2010

Welcome back to the second part of our review of why some sales people simply don’t perform. Hot on the heels of our first 3 (click here to read about these heinous crimes), here’s the aptly part 2:

No. 4 – A lack of investment in their most important tool

CB023160And no, we don’t mean PowerPoint here.  While it is indeed a mighty fine tool that a lot of organisations quote as one of their best sales tools, it is not as important as the person using it.

Good sales people know they need to develop their skills to stay at the sharp end of their profession (think about how many self help books and CDs are sold at motorway services every year!).

So waiting for annual budgets to get a day’s Excel training just won’t cut it for the most dynamic a performer.  They’ll already be using every means they can to make themselves better.

No. 5 – Fuzzy Focus

The best sales people know when to act and they know how to act.

Poor sales people aren’t even necessarily lazy (although undoubtedly some are) – but they may be working away on a prospect who’s high maintenance with little return.

Learning to judge which are the best customers to spend time on – for both parties involved – is a key skill of the high performer.

No. 6 – What’s the plan, Stan?

And left for the last one is a staggeringly simple one. If you don’t have a plan you won’t have a clue. Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you are knackered. How will you know when your pipeline is running out? How do you know that you’ve got more leads than clients converting? How can you manage your time effectively if you don’t know what to do? The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.
So there you go – 6 of the most common problems that our sales people face today. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!
If you can get your sales team to stop doing most of these, you’re in for some lucrative months ahead.
CB023184And left for the last one is a staggeringly simple one – if you don’t have a plan, you won’t have a clue.  Admittedly some people will manage to get away with it for a while but ultimately without a sales plan you’re doomed.
  • How will you know when your pipeline is running out?
  • How do you know that you’ve got more leads than clients converting?
  • How can you manage your time effectively if you don’t know what to do?

The questions go on – but the underlying point doesn’t. The best sales people plan and plan well.

So there you go – 6 of the most common problems that we see when working with sales teams. Although in fact most of these are true of sales people through the ages – technology hasn’t really changed it that much other than to make it easier to get away with some of it for longer!

If you can get your sales team to stop doing most of these, you could well be in for some lucrative months ahead.

Sales – Getting to the Next Level (Part 1)

Wednesday, June 9th, 2010

Whilst we don’t like to focus on the negative at Sales Engine, we do find ourselves having a very familiar conversation with our partners and customers. This conversation tends to revolve around how best to overcome some of the common stumbling blocks that a number of their sales people face.

The last time we had this conversation it produced a real light bulb moment (at least in our head it did…) – we should share them with our blog audience…

So we have.

Over this blog and it’s cunningly titled sequel, Part 2, we’ll look at the 6 biggest hurdles to sales people succeeding. Into the 6 now (in no particular order):

No. 1 – Going your own way

Salesman lostMost people aren’t good at asking for help. For some reason human nature means we prefer to bumble along and try and muddle through the best we can. Salespeople, good and bad, do it all the time…

Truth is the best salespeople understand what they are good at, but more importantly what they are not good at. By doing so they know when to call the experts in and this only goes to strengthen how people see them.

Put simply, the sales person that fails to see when they need help will flounder.

No. 2 – Confidence turns to arrogance

Many a top sales person gets carried away with their success and starts to believe their own hype.

Never forget that there will always be hungry, keen and good people along the way and simply believing in your own importance will not keep you at the top of tree. The person who is humble in their own quality tends to maintain a high standard.

No. 3 – Opening everything…but never closing

Many salespeople spend so much time polishing everything or getting as much information lined up as they can that they actually forget to sell.

Yes – of course preparation is key but some people confuse being prepared with getting every bit of info possible for every eventuality.

It’s a difficult balancing act but those that work it well will get the right amount of information to their potential clients (give or take a bit) but will still be able to close out deals and move on to the next ones.

So that’s your first 3 for starters. Any sound familiar? Tune in next week for the second half.

So what’s it REALLY like working with Sales Engine?

Wednesday, May 26th, 2010

As regular readers of our blog, Twitter and Linkedin contributions will have picked up, we’re passionate (verging on obsessed) with the details that make large pitches, sales coaching and collateral development work for our clients.  

We admit it – we can occasionally come across as “sales anoraks”.

So what’s the reality like?

How do we translate the theory into practical benefits for our clients?

What difference do we make to their businesses and sales teams?

Well, we thought there were no better qualified people to ask than our clients.  So that’s exactly what we did, grabbing them with microphone in hand and asking them to share their experiences of working with the Sales Engine team.

First up, Andy Goddard of TNT Post…

TNT Post on Presentation Optimisation

Getting your head around the Sales Presentation…

Monday, February 22nd, 2010

If you’re about to embark on writing a sales presentation, take the time to consider what it took to get you to this stage.

  • Look at the product or service you’re selling and the staff and money involved making sure that it’s market leading.
  • Look at your marketing team and the money spent on your website, PR, advertising, direct marketing and collateral.
  • Look at the people involved and the money spent on salaries, recruitment, equipment, bonuses and training.

Think about the amount of time, money and effort that has gone into getting this far – added up, it’s a huge investment!

Panic - isolated

Now think about how much you normally spend on your presentation.

More often than not the difference is staggering  – in a recent survey by our chums at Eyeful Presentations, 72% of respondents had no formal process for updating their presentations.   

Let’s just take a moment to ponder that - 72% were effectively spending little or nothing on the key final stage in the sales process.

Our recommendation is both simple and common sense:

Step 1 
 
Quite simply, know what you want. Before you put pen to paper or finger to keyboard you need to understand what your goal at the end of the presentation really is.  This goal must drive your actions…and you must always keep it in mind.

Step 2
 
Coming back to our original point, you must invest in your presentations to get the most out of them. Understand there are two fundamental things key to every sales presentation:

  1. A quality presenter
  2. A quality presentation

To get the most out of a sales presentation, you need to invest in both!

As with all investments you must look forward to realise their value.

If you find yourself a week away from a big presentation its probably too late to make the investment and derive the real benefits. By creating a 12 month plan for both your presentations and your presenters you can invest well and see the benefits when it really counts.

Now you understand your key objective and have invested well, you are ready to start developing the presentation in earnest.  Oh, and don’t be a stranger – give us a buzz if you’d like to chat through your presentation…we’re here to help…

Now the snow has melted…time for some action!

Monday, January 18th, 2010

The snow has finally melted, the Christmas hangover is a long distant memory and your sales team have all finally made it into the office… Finally time for some action.

So here are 3 tips to start giving your sales team a kick up the proverbial -

Time for action1. Time to review your sales collateral

Take it item by item but look at your sales presentations (are they working for you?), review your website (and see if it is attracting new business) and ponder your direct and e-marketing material (is it eye catching and a hook for prospective customers?).

2. Set up one to one meetings with your sales team

Help them focus on the pipeline they each have and understand how you can help them convert the opportunities out there.

3. Elicit 3 new customer testimonials

Ideally these should be from sectors that you have to focus on for new business in the next quarter. Once you’ve got them, ensure they are shared with your sales team to use to show customers just how good you really are.

This time of year is perfect for honing all the tools of your trade to make sure you are running at the bleeding edge of sales.

Don’t miss the opportunity.

Why won’t they listen to me..?

Tuesday, January 12th, 2010

I may have mentioned this before (so I’ll keep it brief) but it bears repeating. I hate it when people try to sell me stuff.

I recently went to purchase a Nintendo DS Lite for my son (for neutrality purposes I would like to point out that other games consoles are available, if not in such lurid colours) and was intensely irritated by a sales assistant in what shall remain an unnamed toy shop.

Turquoise DS LiteBefore going to said shop – I did a lot of research (as I like to do when purchasing anything above a tenner) – so I was pretty well set on what I (and to some extent my son) wanted. My aim was a turquoise (his choice, not mine!) DS Lite with the Mario Kart game.

I’d taken the time to look at the models available and I knew the Lite isn’t the latest version – but as my son is 6 thought this would be the best starter games console for him, and besides – he really wanted it. Full of the images of his face opening the present and the screams of excitement as he realised how great a dad I was, I entered the shop ready to spend some money.

I left the shop 15 minutes later as rich as when I entered and I’ll tell you for why. Whilst looking through the DS area I was approached by a sales assistant who I imparted my requirements to. I knew his time was up when he opened up with the phrase – “you don’t want to buy a DS Lite” and then proceeded to tell me why I wanted to actually buy a DSi in a package with 3 games I had no interest in (and 1 wasn’t suitable for a 6 year old boy!) but could then trade them in at a completely different shop for the game I did want.

Not only would I be spending in excess of £50 extra for the privilege – but I’d also have to visit a second shop!

I left telling him I needed to think about it, and hot footed to another shop you happily gave me what I asked for and gleefully took my money.

The moral of the story?

Selling is about listening.

If the assistant had actually asked why I wanted what I wanted he may have been able to help. Instead he told me what he wanted to say and lost the sale. The impact to this shop is £130 – and in the great scheme of things won’t mean they are closing down anytime soon.

But the principle works no matter how big the sale. If you don’t know what your potential customers want to buy, how are earth are you going to sell it to them?